Refund & Returns Policy

Overview

At InduParts.eu, we want you to be satisfied with your purchase. Our voluntary return policy allows eligible products to be returned within 30 days of delivery, subject to the conditions below.

This policy does not limit any mandatory consumer rights that may apply under applicable law.

To qualify for our voluntary 30-day return policy, the product should be returned in substantially the same condition in which it was received and, where reasonably possible, with its original packaging, accessories, manuals, labels, and documentation.

Before returning any product, please contact us at europe@induparts.eu to request return instructions and authorization.

Please do not send products directly to the manufacturer unless instructed by InduParts.eu.

Products That Cannot Normally Be Returned

Certain products may not qualify for our voluntary return policy, including:

  • Products manufactured, configured, programmed, modified, or ordered specifically for the customer

  • Special-order industrial components

  • Products that have been installed, used extensively, modified, repaired, or altered after delivery

  • Products damaged due to incorrect installation, misuse, improper storage, electrical faults, accidents, or external causes

  • Products with removed or damaged serial numbers, security seals, identification labels, or manufacturer markings

  • Software, licenses, activation codes, or digital products once activated

  • Clearance or final-sale products where this was clearly stated before purchase

  • Products that cannot safely be resold due to their condition

These exclusions do not affect any mandatory rights you may have if a product is defective, damaged, incorrectly supplied, or otherwise does not conform to the sales contract.

Proof of Purchase

To process a return, we may require your:

  • Order number

  • Invoice or receipt

  • Product name and part number

  • Serial number, where applicable

  • Reason for return

  • Photographs or videos showing the product and any reported defect or damage

Providing complete information helps us process your request more efficiently.

Damaged, Defective or Incorrect Products

Please inspect your order as soon as possible after delivery.

If you receive a product that is damaged, defective, incomplete, or different from what you ordered, contact us at europe@induparts.eu and provide your order details together with photographs or other relevant information.

Depending on the circumstances and applicable law, we may offer:

  • Repair

  • Replacement

  • Replacement parts

  • Price reduction

  • Refund

Please do not install, modify, repair, or continue using a product after discovering significant damage or a defect if doing so could cause further damage.

Refunds

Once your returned product is received, it will be inspected by our team.

We will notify you by email regarding the status of your return and whether the refund has been approved.

Approved refunds will normally be issued to the original payment method used for the purchase.

Please note that banks, card issuers, and payment providers may require additional processing time before the refunded amount appears in your account.

Products returned incomplete, damaged, used beyond reasonable inspection, or missing accessories may be subject to a reduction in the refundable amount where permitted by applicable law.

Late or Missing Refunds

If you have received confirmation that your refund was processed but have not yet received the funds:

  1. Check your bank or payment account again.

  2. Contact your card issuer or payment provider.

  3. Contact your bank, as processing times can vary.

If you have completed these steps and still have not received your refund, contact us at:

Email: europe@induparts.eu
Phone: +48 886 859 816

Exchanges and Replacements

If you need a replacement because your product arrived damaged, defective, or incorrect, contact us at:

europe@induparts.eu

Please include your order number, product part number, and a description of the issue.

Where possible, we may arrange a replacement for the same product or offer another appropriate solution.

Availability of replacement products may depend on manufacturer stock and product availability.

Compatibility and Incorrectly Ordered Parts

Customers are responsible for checking product specifications, part numbers, dimensions, voltage, compatibility, and other technical requirements before placing an order.

If you are unsure whether a product is compatible with your equipment, please contact us before ordering.

Products ordered incorrectly by the customer may be accepted under our voluntary return policy if they meet the applicable return conditions.

Special-order, configured, programmed, modified, or custom-sourced products may not be eligible for voluntary return.

Return Shipping

Before sending any return, please contact europe@induparts.eu for return authorization and the correct return address.

Do not send a return without prior authorization, as this may delay processing.

For voluntary returns where the product is not defective and the correct product was supplied, the customer is normally responsible for return shipping costs.

If the return is caused by an error on our part, such as an incorrect, defective, or damaged product, return shipping will be handled according to the circumstances and applicable legal requirements.

Original shipping costs may be non-refundable for voluntary returns unless otherwise required by law.

We strongly recommend using a trackable and insured shipping service, particularly for expensive industrial equipment and components.

InduParts.eu cannot be responsible for return packages lost or damaged during transportation when shipping is arranged by the customer.

Return Packaging

Industrial components, electrical equipment, tools, drives, controllers, automation components, motors, and other sensitive products should be packaged securely for return.

Where applicable, please use:

  • Original protective packaging

  • Anti-static packaging for electronic components

  • Protective cushioning

  • Original transport locks or covers

  • Suitable external shipping cartons

Damage caused during return transportation due to inadequate packaging may affect the return assessment.

Order Cancellations

If you wish to cancel an order, contact us as soon as possible at europe@induparts.eu.

If the order has not yet been processed or dispatched, we will attempt to cancel it.

Orders that have already been shipped may need to be handled as a return.

Special-order, custom-configured, programmed, or specifically sourced products may not be cancellable once procurement or production has started, except where mandatory law provides otherwise.

Need Help?

For questions regarding returns, refunds, exchanges, damaged products, or order cancellations, please contact InduParts.eu:

InduParts.eu
Email: europe@induparts.eu
Phone: +48 886 859 816
Website: induparts.eu