Privacy Policy

Last updated: September 16, 2023

This Privacy Policy explains how InduParts.eu collects, uses, stores, and protects personal information when you visit our website, create an account, contact us, or place an order.

Our website address is:

https://induparts.eu

For privacy-related questions, you can contact us at:

Email: europe@induparts.eu
Phone: +48 886 859 816

1. Who We Are

InduParts.eu is an online store providing industrial spare parts, automation components, electrical equipment, tools, machinery components, and related products.

For the purposes of applicable data protection law, including the General Data Protection Regulation (GDPR), the operator of InduParts.eu acts as the data controller for personal data collected through this website.

Legal company name and registered address:
Induparts

2. Personal Data We Collect

Depending on how you use our website, we may collect the following information:

  • First and last name

  • Company name

  • Billing address

  • Shipping address

  • Email address

  • Telephone number

  • VAT or tax information where applicable

  • Order details

  • Products purchased

  • Payment and transaction information

  • Account information

  • Communications with our customer support team

  • IP address

  • Browser type and device information

  • Website usage information

  • Cookie identifiers

  • Information provided through contact forms

  • Comments or reviews, if enabled

We only collect information that is reasonably necessary to provide our services, process orders, meet legal obligations, protect our website, and improve our services.

3. How We Use Your Personal Data

We may use personal information for the following purposes:

  • Processing and fulfilling orders

  • Processing payments

  • Creating and managing customer accounts

  • Arranging shipping and delivery

  • Providing invoices and order confirmations

  • Communicating about orders

  • Providing customer support

  • Processing returns, refunds, and warranty requests

  • Responding to product and compatibility inquiries

  • Preventing fraud and unauthorized transactions

  • Maintaining website security

  • Improving our website and services

  • Complying with accounting, tax, legal, and regulatory obligations

  • Sending marketing communications where you have provided consent or where otherwise permitted by applicable law

We do not sell personal information to third parties.

4. Legal Basis for Processing

Where the GDPR applies, we process personal data under one or more of the following legal bases:

Performance of a Contract

We process information necessary to:

  • Accept and process your order

  • Deliver products

  • Process payments

  • Manage returns and refunds

  • Provide customer service

  • Manage your customer account

Legal Obligations

We may retain and process information when required for:

  • Accounting

  • Tax records

  • Fraud prevention

  • Consumer protection

  • Legal claims

  • Regulatory compliance

Legitimate Interests

We may process information where necessary for legitimate business interests, including:

  • Website security

  • Fraud prevention

  • Improving our services

  • Protecting our legal rights

  • Managing customer inquiries

Where we rely on legitimate interests, we consider the impact on your privacy rights.

Consent

Where required, we may ask for your consent for activities such as:

  • Marketing emails

  • Non-essential cookies

  • Analytics technologies

  • Advertising technologies

You may withdraw your consent at any time.

5. Orders and Checkout

When you place an order through InduParts.eu, we may collect information including:

  • Name

  • Company name

  • Billing address

  • Shipping address

  • Email address

  • Telephone number

  • Products ordered

  • Order value

  • Shipping method

  • Payment method

  • Transaction status

This information is used to process your purchase, communicate with you, arrange delivery, manage returns and warranties, and comply with legal and accounting requirements.

6. Payments

Payments may be processed by third-party payment service providers.

Depending on the payment method selected, your information may be shared directly with the relevant payment provider to authorize and process the transaction.

InduParts.eu generally does not receive or store your complete payment card number when payments are handled through an external payment processor.

Payment providers process personal information according to their own privacy policies and legal obligations.

7. Shipping and Delivery

To deliver your order, we may share necessary information with shipping companies, couriers, logistics providers, warehouses, manufacturers, or fulfillment partners.

This information may include:

  • Your name

  • Company name

  • Delivery address

  • Telephone number

  • Email address

  • Order or shipment reference

Only information reasonably necessary to complete delivery is shared.

8. Customer Accounts

If you create an account on InduParts.eu, we may store the personal information provided in your profile.

Registered users may normally view and update certain account information through their account dashboard.

Website administrators may also access account information when necessary to manage orders, provide customer support, maintain website security, or comply with legal obligations.

9. Contact Forms and Customer Support

When you contact us by email, telephone, contact form, or another communication method, we may retain the information you provide, including your contact details and the content of your request.

We use this information to respond to inquiries, provide quotations, resolve problems, assist with orders, and maintain records of customer communications where necessary.

10. Product Reviews and Comments

If comments or product reviews are enabled and you submit one, we may collect:

  • Information entered into the comment or review form

  • IP address

  • Browser user agent information

This information may be used for moderation, fraud prevention, and spam detection.

Published reviews or comments may be visible publicly depending on the website functionality.

11. Cookies

InduParts.eu may use cookies and similar technologies to operate the website and improve the shopping experience.

Cookies may include:

Essential Cookies

These cookies are necessary for functions such as:

  • Shopping cart

  • Checkout

  • Customer login

  • Security

  • Session management

  • Remembering basic website preferences

Preference Cookies

These may remember choices such as:

  • Language

  • Currency

  • Display preferences

  • Login preferences

Analytics Cookies

If analytics services are enabled, cookies may help us understand how visitors use the website, which pages are visited, and how the website performs.

Marketing Cookies

If advertising or remarketing services are used, marketing cookies may be used where permitted and, where required, after obtaining your consent.

You can manage cookies using your browser settings and, where available, our cookie consent controls.

Blocking certain essential cookies may prevent parts of the website, including the shopping cart or checkout, from functioning correctly.

12. Embedded Content and Third-Party Services

Pages on InduParts.eu may contain content or services provided by third parties, such as:

  • Videos

  • Maps

  • Payment services

  • Shipping services

  • Analytics services

  • Social media content

  • Customer support tools

Third-party services may collect information about your interaction with their content and may use cookies or similar technologies according to their own privacy policies.

13. Who We Share Personal Data With

Where necessary, personal data may be shared with trusted service providers, including:

  • Payment processors

  • Banks and financial institutions

  • Shipping and courier companies

  • Warehouses and fulfillment providers

  • Manufacturers or suppliers when necessary to fulfill an order

  • Hosting providers

  • IT and website service providers

  • Accounting and tax service providers

  • Fraud prevention and security providers

  • Analytics providers

  • Professional advisers

  • Government authorities where legally required

We require service providers handling personal information on our behalf to process that information appropriately and securely.

14. International Data Transfers

Some service providers may process data in countries outside the European Economic Area.

Where personal data is transferred internationally, we seek to use appropriate legal safeguards where required under applicable data protection laws.

These safeguards may include adequacy decisions, approved contractual protections, or other legally recognized transfer mechanisms.

15. How Long We Retain Personal Data

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to comply with applicable legal requirements.

Retention periods may vary depending on the type of information.

For example:

  • Order and invoice information may be retained for the period required by accounting and tax laws.

  • Customer account information may be retained while the account remains active.

  • Customer support communications may be retained where necessary to resolve disputes or maintain business records.

  • Security logs may be retained for a limited period for fraud prevention and website security.

  • Comments and reviews may remain stored while they remain published or necessary for moderation purposes.

Information may be retained longer where required for legal claims, regulatory requirements, fraud prevention, or other legitimate legal purposes.

16. How We Protect Your Information

We use reasonable technical and organizational measures designed to protect personal data from:

  • Unauthorized access

  • Unauthorized disclosure

  • Loss

  • Misuse

  • Alteration

  • Destruction

Measures may include access controls, secure connections, security monitoring, software updates, backups, and restrictions on access to customer information.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

17. Your Data Protection Rights

Depending on your location and applicable law, including the GDPR, you may have rights regarding your personal information.

These may include the right to:

  • Request access to your personal data

  • Request correction of inaccurate information

  • Request deletion of personal data in certain circumstances

  • Request restriction of processing

  • Object to certain processing

  • Receive certain data in a portable format

  • Withdraw consent where processing is based on consent

  • Object to direct marketing

  • Lodge a complaint with a competent data protection authority

Some rights may be limited where we are legally required to retain or process certain information.

To exercise your rights, contact:

europe@induparts.eu

We may need to verify your identity before processing certain requests.

18. Marketing Communications

If you subscribe to newsletters or promotional communications, we may use your email address to send information about:

  • Products

  • Promotions

  • New arrivals

  • Special offers

  • Company updates

Where required by law, marketing communications will only be sent with appropriate consent.

You may unsubscribe at any time using the unsubscribe link included in marketing emails or by contacting:

europe@induparts.eu

Transactional communications relating to orders, payments, shipping, refunds, or customer service are not marketing communications and may still be sent where necessary.

19. Automated Spam and Fraud Detection

Website submissions, orders, account registrations, comments, or other activities may be checked using automated security, fraud prevention, or spam detection systems.

This helps us protect InduParts.eu and our customers against fraudulent activity and unauthorized access.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, legal requirements, or data processing practices.

The latest version will always be published on this page with the updated revision date.

21. Contact Us

For questions about this Privacy Policy or the way InduParts.eu processes your personal information, contact us:

InduParts.eu
Website: https://induparts.eu
Email: europe@induparts.eu
Phone: +48 886 859 816