Terms & Conditions

Last updated: September 16, 2023

These Terms & Conditions govern the use of InduParts.eu and the purchase of products through our website.

By accessing our website, creating an account, or placing an order, you agree to these Terms & Conditions.

Our website address is:

https://induparts.eu

For questions regarding these Terms & Conditions, please contact:

Email: europe@induparts.eu
Phone: +48 886 859 816

1. About InduParts.eu

InduParts.eu is an online store supplying industrial spare parts, automation components, electrical equipment, machinery components, tools, and related products.

Business name: Induparts

Additional legal company and registered-address information should be provided on the website where required by applicable law.

2. Scope of These Terms

These Terms apply to:

• Visitors using InduParts.eu
• Customers creating an account
• Customers requesting quotations
• Customers placing orders through the website
• Purchases of industrial parts, electrical equipment, automation products, tools, and related goods

Certain products, special orders, quotations, or individually negotiated transactions may also be subject to additional terms communicated before purchase.

If additional terms conflict with these Terms, the specific terms agreed for that order may take priority where legally permitted.

3. Products and Product Information

We make reasonable efforts to provide accurate information about products listed on InduParts.eu.

Product information may include:

• Manufacturer
• Model
• Part number
• Technical specifications
• Voltage
• Dimensions
• Compatibility information
• Condition
• Availability
• Product photographs

Images may be illustrative and packaging, labels, colors, accessories, or product appearance may vary due to manufacturer updates.

Customers should primarily rely on the manufacturer part number and technical specifications when selecting industrial components.

If you require confirmation of compatibility, please contact us before placing your order.

4. Product Compatibility

Industrial components often require precise compatibility with existing machinery or systems.

The customer is responsible for checking, where applicable:

• Manufacturer
• Model
• Part number
• Revision
• Voltage
• Frequency
• Current
• Power rating
• Dimensions
• Communication protocol
• Connector type
• Firmware
• Hardware version
• Mechanical compatibility
• Electrical compatibility

InduParts.eu may provide assistance with product identification, but unless specifically confirmed in writing, such assistance should not be considered an engineering certification that a component is suitable for a particular installation.

Incorrect installation or use may damage equipment or create safety risks.

Industrial electrical equipment should be installed by appropriately qualified personnel where required.

5. Availability

Product availability displayed on the website may change without notice.

Some products may be:

• In stock
• Available from a warehouse
• Available from a manufacturer
• Available from a distributor
• Special-order products
• Discontinued or limited-stock products

An order being submitted does not necessarily guarantee product availability.

If a product becomes unavailable after your order is placed, we may contact you to offer:

• An alternative product
• A revised delivery time
• Partial fulfilment
• Cancellation and refund

We will not substitute a materially different product without your agreement.

6. Prices

Prices are displayed in the currency selected or stated on the website.

Where applicable, prices may include or exclude VAT depending on:

• Customer location
• Customer type
• Delivery destination
• VAT registration status
• Applicable tax rules

Any applicable shipping charges, taxes, customs charges, or additional fees will be displayed or communicated where required before completion of the order.

Prices may change without notice.

Price changes do not normally affect orders that have already been accepted and paid, except where an obvious pricing error has occurred.

7. Pricing Errors

We make reasonable efforts to ensure that prices displayed on InduParts.eu are correct.

However, errors may occasionally occur.

If a product has been listed at an obviously incorrect price, we may contact you before processing the order.

You may then choose to:

• Continue the purchase at the correct price, or
• Cancel the affected product or order and receive a refund where payment has already been made

Nothing in this section limits mandatory consumer rights.

8. Orders

An order submitted through InduParts.eu constitutes an offer to purchase products.

After placing an order, you may receive an automated order confirmation.

An automated acknowledgement does not necessarily mean that the order has been finally accepted.

An order may be accepted when we:

• Confirm acceptance,
• Process the order,
• Dispatch the goods, or
• Otherwise explicitly confirm the transaction.

We reserve the right to refuse or cancel an order where legally permitted, including where:

• The product is unavailable
• Payment cannot be authorized
• Fraud or unauthorized activity is suspected
• Incorrect pricing or product information was displayed
• Delivery to the requested location is not possible
• Legal or regulatory restrictions prevent fulfilment

Where an order is cancelled after payment, any amount due will be refunded.

9. Payment

Available payment methods may be displayed during checkout.

Payment may be processed by third-party payment providers.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

Orders may not be processed or shipped until payment has been successfully authorized or received.

We may carry out reasonable fraud and security checks before accepting or dispatching an order.

10. Fraud Prevention

To protect our customers and business, we may temporarily hold, review, or cancel transactions that appear unusual or potentially fraudulent.

We may request additional verification where reasonably necessary.

This may include confirmation of:

• Billing information
• Shipping information
• Payment authorization
• Customer identity
• Company information

Any verification process will be conducted in accordance with applicable privacy and data protection laws.

11. Shipping and Delivery

We ship products using third-party couriers, freight companies, logistics companies, manufacturers, distributors, or fulfillment partners.

Delivery times displayed on the website are estimates unless expressly guaranteed.

Actual delivery times may depend on:

• Product availability
• Warehouse location
• Manufacturer availability
• Destination country
• Customs clearance
• Courier delays
• Public holidays
• Weather conditions
• Transportation disruptions
• Other circumstances beyond our reasonable control

Where EU consumer rules apply, and no different delivery date has been agreed, consumer orders generally must be delivered without undue delay and no later than 30 days after conclusion of the contract.

12. Customs, Import Duties and Taxes

International shipments may be subject to:

• Customs duties
• Import VAT
• Brokerage charges
• Handling fees
• Local taxes
• Import restrictions

Responsibility for such charges depends on the delivery terms and information provided during checkout or quotation.

Customers are responsible for ensuring that products may legally be imported and used in the destination country.

13. Inspection Upon Delivery

Customers should inspect delivered packages and products as soon as reasonably possible.

If a package appears damaged, we recommend photographing:

• The external packaging
• Shipping labels
• Internal packaging
• The product
• Any visible damage

If a product is damaged, incomplete, incorrect, or defective, contact us at:

europe@induparts.eu

Please provide your order number and supporting photographs where available.

14. Returns and Refunds

Returns and refunds are governed by our separate Refund & Returns Policy, which forms part of these Terms.

Customers should contact us before returning any product.

Unauthorized returns may result in delays.

For voluntary returns, products may be required to be returned in substantially the same condition in which they were received, subject to mandatory consumer rights.

15. Consumer Right of Withdrawal

Where EU consumer law applies to an online consumer purchase, consumers generally have the right to withdraw from a distance contract within 14 days without giving a reason, subject to statutory exceptions.

This right is separate from any additional voluntary return period offered by InduParts.eu.

Certain goods may be excluded from the statutory withdrawal right where an applicable legal exception applies, including some products made or clearly personalized according to customer specifications.

Any mandatory statutory rights take priority over conflicting provisions in these Terms.

16. Business Customers

Certain consumer-protection rules apply specifically to individuals acting outside their trade, business, craft, or profession.

Purchases made by companies, professional traders, installers, resellers, or other business customers may therefore be subject to different legal rules.

Where legally permitted, special commercial terms may be agreed for business customers, including terms relating to:

• Returns
• Cancellation
• Delivery
• Warranty
• Liability
• Special-order products

Any individually agreed written terms may supplement these Terms.

17. Special-Order and Custom Products

Some industrial components are sourced specifically for a customer.

These may include:

• Special-order items
• Custom manufactured parts
• Programmed components
• Configured devices
• Modified components
• Products sourced specifically following customer instructions

Where permitted by applicable law, such products may have different cancellation or return conditions.

Any relevant restrictions should be communicated before purchase.

Mandatory legal rights for defective or non-conforming products remain unaffected.

18. Warranty and Legal Guarantee

Products may be covered by:

• A statutory legal guarantee
• Manufacturer warranty
• Supplier warranty
• Additional commercial warranty

These are not necessarily the same.

Where EU consumer rules apply, consumers purchasing new goods from a professional trader generally have a minimum two-year legal guarantee if goods are faulty or do not conform to the contract. Depending on the circumstances, remedies may include repair, replacement, price reduction, or refund.

A manufacturer warranty or commercial warranty does not replace mandatory consumer rights.

19. Warranty Exclusions

A commercial or manufacturer warranty may not cover damage caused by:

• Incorrect installation
• Incorrect wiring
• Improper voltage
• Overvoltage
• Short circuits
• Incorrect configuration
• Unauthorized modification
• Improper repair
• Mechanical damage
• Water damage
• Fire
• Excessive heat
• Improper storage
• Normal wear
• Use outside manufacturer specifications
• Failure to follow installation or operating instructions

Mandatory statutory rights remain unaffected.

20. Used, Refurbished or Replacement Products

Where a product is sold as:

• Used
• Refurbished
• Reconditioned
• Replacement
• Surplus
• Open-box

its condition will be stated where reasonably possible.

Such products may show cosmetic signs of prior use.

Where EU consumer law applies, statutory rights may still apply to second-hand goods sold by professional traders, although national rules may allow a shorter guarantee period in certain circumstances.

21. Installation and Safety

Industrial products may involve:

• High voltage
• Mechanical hazards
• Automated machinery
• High temperatures
• Pressurized systems
• Heavy equipment
• Dangerous operating environments

Products must be installed, configured, operated, and maintained in accordance with manufacturer instructions and applicable safety requirements.

Where required, work should be performed by qualified technicians, electricians, engineers, or other competent professionals.

InduParts.eu is not responsible for damage arising solely from improper installation, unauthorized modification, or use contrary to manufacturer instructions, except where liability cannot legally be excluded.

22. Limitation of Liability

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law.

To the maximum extent permitted by applicabl